Last Updated: 08-08-2025


Reina Tech operates the Resident App and SG Manager App to help residents, owners, and society administrators manage bills, complaints, events, notices, and community operations. We are committed to protecting your privacy and complying with applicable data protection laws. This Privacy Policy explains what data we collect, why we collect it, how we use it, how we share it, and how you can control it.

  • Resident App – for residents and owners to manage bills, complaints, and community-related activities.

  • SG Manager App – for society administrators to manage community operations, verify residents, add events/notices, and oversee society matters.

By using our applications, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the apps.


1. Information We Collect

We collect the following types of information:

1.1 Personal Information

  • Name

  • Contact details (phone number, email)

  • Address / Flat or Unit number

  • Identification details (for verification)

  • Payment details (for bills and transactions)

1.2 Usage Information

  • App activity logs (features used, time of access)

  • Complaint and request history

  • Event participation records

  • Login history

1.3 Usage Data

  • Complaint and service request history

  • Event participation records

  • App interaction logs (features used, timestamps, crash reports).


2. How We Use Your Information

We use your data to:

  • Provide, maintain, and improve app services.

  • Verify your identity for security and society management purposes.

  • Process and track bill payments.

  • Handle complaints, requests, and approvals.

  • Send notices, alerts, and event updates.

  • Ensure compliance with community rules.

  • Detect and prevent fraud or unauthorized access.

3. Sharing of Information

We do not sell your personal data. We may share data only with:

  • Society administrators – to manage resident records, billing, and complaints.

  • Third-party service providers – such as:

    • Firebase (for push notifications & crash analytics)

    • [Payment Gateway Name] (for payment processing)

    • Google Analytics / Firebase Analytics (to improve app performance)

  • Legal authorities – when required by law.


4. Third-Party SDKs

  • Our apps may include third-party SDKs that collect data for specific purposes:

    • Firebase Cloud Messaging (Google LLC) – For sending push notifications.

    • Firebase Analytics (Google LLC) – To track app usage and performance.

    • [Payment Gateway SDK] – For secure transaction processing.

    These third parties process your data in accordance with their own privacy policies.


5. Data Retention & Deletion

  • We retain your data only as long as needed to provide services or meet legal obligations.

    You may request deletion of your account and data by contacting:
    Email: [Your Email Address]
    Once verified, your data will be permanently deleted from our systems (except where retention is legally required).

6. Data Security

We use:

  • Encrypted data transmission (HTTPS/SSL)

  • Secure servers and restricted access

  • Regular system monitoring and security updates

While we take reasonable measures to protect your data, no method is 100% secure.

7. Your Rights

You have the right to:

  • Access, update, or correct your information.

  • Request data deletion.

  • Withdraw consent for optional data collection.

8. Data Retention

We retain your data for as long as necessary to provide services or comply with legal obligations. Data may be anonymized or securely deleted after this period.

9. Third-Party Services

Our apps may use third-party integrations (e.g., payment gateways, analytics tools). These services have their own privacy policies, and we are not responsible for their practices.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated policy will be available in the app and/or on our website, with the effective date clearly stated.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:
Email: sales@smartgate.pk
Phone: +923012132234
Address: Sector G6 , Islamabad, Pakistan

By using Smart Gate, you acknowledge that you have read and understood this Privacy Policy.